Terms & Conditions

By using our digital platforms or submitting booking inquiries, you represent that you are at least 18 years of age and legally competent to enter into enforceable contracts under the Indian Contract Act, 1872. If you are accepting these Terms on behalf of a company, corporate entity, or organization, you certify that you have express authorization to bind that entity to these Terms.

These Terms apply concurrently with any specific Master Service Agreements (MSAs), Corporate Rate Contracts, Purchase Orders (POs), or event charters executed between Aura Leaf and your organization. In the event of any conflict, specific signed MSAs will take precedence regarding commercial billing terms.

Aura Leaf Hospitalities Pvt Ltd provides comprehensive B2B and executive hospitality solutions across India, including but not limited to:

• Corporate Accommodation: Premium long-stay and short-stay serviced apartments, hotel network allocations, and management of proprietary properties such as The Leaf Studio Hospitalities in Gurugram.
• Corporate Travel Management: End-to-end itinerary planning, domestic and international flight ticketing, airport transfers, executive car rentals, and 24/7 concierge assistance.
• MICE Solutions: End-to-end planning and logistics for Meetings, Incentives, Conferences, and Exhibitions, including venue procurement, audiovisual production, catering, and delegate accommodation.
• Employee Relocation Stays: Turnkey transition accommodation for enterprise staff relocations, project deployments, and medical visitors.

All reservations and booking requests submitted via our website, email, or corporate desk are subject to written confirmation from Aura Leaf and availability of inventory:

• Booking Confirmation: A reservation is considered confirmed only upon issuance of an official Aura Leaf Confirmation Voucher containing a unique Reference ID and itemized itinerary details.
• Guest Nominations: For corporate bookings, the client company must provide accurate guest names, contact numbers, official email addresses, and expected arrival times at least 24 hours prior to check-in.
• Special Requests: Preferences such as early check-in, late check-out, non-smoking rooms, specific floor levels, or special meal requirements are subject to availability and cannot be guaranteed unless expressly confirmed in writing.

We are committed to transparent, competitive, and fully compliant corporate pricing:

• Rates & Quotations: All tariff quotations provided on our portal or proposals are in Indian Rupees (INR) unless expressly stated otherwise, and exclude statutory Goods and Services Tax (GST) unless indicated as tax-inclusive.
• GST Compliance: Aura Leaf issues 100% compliant B2B tax invoices with appropriate SAC/HSN codes. Corporate clients must provide their valid GSTIN and registered legal address at the time of booking to avail Input Tax Credit (ITC). Post-billing GSTIN amendments may not be feasible once invoices are filed on the GST portal.
• Incidental Charges: Room rates cover accommodation and specified inclusions only. Additional expenses (e.g., room service, laundry, telephone calls, mini-bar, airport extra transfers) must be settled prior to check-out unless included under an approved corporate master folio.

To maintain high safety and operational standards across our properties and network partners:

Cancellations and booking modifications must be communicated in writing to info@auraleafhospitalities.com or your assigned account manager.

Eligible corporate clients may apply for direct credit billing facilities subject to credit appraisal, trade reference checks, and signed Corporate Credit Agreements:

• Credit Limit & Period: Approved clients will be assigned a defined credit window (e.g., 15, 30, or 45 days) and an aggregate credit ceiling.
• Timely Settlement: Invoices must be cleared in full within the agreed credit interval from the invoice generation date via NEFT/RTGS/IMPS to Aura Leaf Hospitalities Pvt Ltd designated bank accounts.
• Late Payment Interest: Overdue invoices beyond the agreed credit cycle may attract interest at 18% per annum calculated on a daily basis until full realization.
• Suspension: Aura Leaf reserves the right to withhold new bookings or suspend credit accounts if prior invoices remain unpaid past the due date.

Guests and corporate delegates staying at Aura Leaf properties or partner hotels must adhere to standard hospitality codes of conduct:

• Prohibited Activities: Any illegal activities, possession of hazardous materials, narcotics, unauthorized commercial photography, or disruption of other guests are strictly forbidden.
• Property Damage: Any deliberate or negligent damage caused to rooms, furniture, fixtures, appliances, or event spaces will be assessed and billed directly to the guest or the booking corporate entity.
• Right of Refusal: Property management reserves the right to refuse service or require any guest to vacate the premises without refund if their behavior is deemed threatening, abusive, or non-compliant with safety protocols.

While Aura Leaf conducts rigorous due diligence on all partner hotels, airlines, transport providers, and event vendors:

• Intermediary Role: For external travel components (e.g. third-party airlines, external cabs, partner resorts), Aura Leaf acts as a travel coordinator and is not liable for operational flight cancellations, transit delays, baggage loss, or airline schedule modifications.
• Personal Belongings: Guests are advised to secure valuables. Aura Leaf and partner properties are not liable for the loss or theft of unattended personal belongings in guest rooms or public areas. Secure in-room safes and front desk deposit boxes should be utilized.
• Cap on Liability: To the maximum extent permitted by applicable law, Aura Leaf’s aggregate financial liability arising out of or related to any booking shall not exceed the total amount received by Aura Leaf for that specific booking.

All content published on auraleafhospitalities.com, including logos, visual brand identities, copy, images, service descriptions, UI designs, and software code, is the exclusive intellectual property of Aura Leaf Hospitalities Pvt Ltd and protected by Indian and international copyright and trademark laws.

No user or entity may copy, reproduce, scrape, modify, distribute, or reverse-engineer any portion of this website without our prior express written permission.

Neither party shall be held liable for failure or delay in performing their obligations if such failure arises from circumstances beyond reasonable control, including acts of God, earthquakes, floods, epidemics, pandemics, government curfews, airspace closures, civil unrest, war, strikes, or major utility breakdowns. In such events, both parties agree to cooperate in good faith to reschedule reservations or issue credit vouchers where feasible.

These Terms and any dispute or claim arising out of or in connection with them or our services shall be governed by and construed in accordance with the substantive laws of the Republic of India.

In the event of any dispute or difference, the parties agree to first endeavor to resolve the matter amicably through senior management discussions. If unresolved within 30 days, the courts located exclusively in Gurugram, Haryana, India shall have sole and exclusive jurisdiction over all legal proceedings.

For official legal notices, corporate billing queries, SLA agreements, or clarification regarding these Terms, please contact our corporate administration team: